A tenant calls about a leak while you're at a showing
Without Riley, that caller often hears voicemail and tries the next property management company.
AI receptionist for property managers
Tenants call at 11 p.m. Riley picks up.
Riley answers it.
Riley picks up your property management company's calls when you can't, finds out what the customer needs, and makes sure the job comes to you.
Hear Riley answer a callDemo call: a roof leak after a storm · 29 sec
The calls you miss
When property managers miss calls
Maintenance requests pile up after hours and on weekends
Without Riley, that caller often hears voicemail and tries the next property management company.
Prospective renters call about a listing while you're in a meeting
Without Riley, that caller often hears voicemail and tries the next property management company.
What callers want
Riley knows the calls property managers get.
- Maintenance requests from tenants
- After-hours emergencies
- Questions about vacant units and showings
- Rent and lease questions
- Calls from vendors and contractors
For each one she captures what you need to quote or schedule: property address and unit number; tenant name and callback number; what's wrong and when it started; whether you or a vendor may enter.
Urgent calls
Emergencies don't wait for voicemail.
Riley flags urgent calls so you see them first, and connects the caller to you when they need a person:
- Active water leak or flooding
- No heat in freezing weather
- Gas smell (Riley tells the caller to leave and call the gas company or 911 first)
- A tenant locked out at night
Example call
Caller: “Hi, I'm in unit 4B and there's water coming through the ceiling.”
Riley: “I'm sorry, let's get this handled. Is water still coming in right now? I'm marking this urgent and trying the property manager now.”
Keep your number. Keep your customers.
Forward your existing property management company line to Riley. Customers call the same number they always have; Riley answers whenever you can't. $149/month, includes your own Riley phone number, the call minutes she answers, and the AI that runs her.
Get started
Put Riley on your property management company's phone.
Two minutes to sign up. Pay $149 and you get your Riley number right away, plus one code to forward the calls you miss.
Questions property managers ask about Riley
Can Riley tell an emergency from a routine maintenance request?
Yes. You tell us which situations count as emergencies for your properties (for example active leaks, no heat, lockouts). Riley flags those as urgent and tries to reach you right away; everything else becomes a maintenance request in your summary.
Does Riley dispatch my vendors?
No. Riley captures the unit, the problem and access details and gets them to you. You decide who to send.
What does an answering service for property managers cost?
Riley is $149 a month. That includes your own Riley phone number, the call minutes and the AI, with no per-call or per-minute charges. Cancel anytime.
Do I keep my property management company's phone number?
Yes. You forward the calls you miss to Riley with one code from your phone. Customers keep calling the number they already know, and your phone still rings first.
Does Riley answer after hours and on weekends?
Yes. Any call you don't pick up gets answered, any time. Riley takes the details, flags urgent calls, and you get a summary of every call by email.
What happens when a caller wants a real person?
Riley tries to reach you right away. If you can't pick up, she takes their name, number and reason and tells them you'll call back. She never promises a callback time.
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Guides
How much does an AI receptionist cost?AI receptionist vs. answering serviceHow to forward calls when you don't answer or you're busyAfter-hours answering for contractors and tradesAfter-hours voicemail greeting examples for your businessAnswering service vs voicemail