A family calls in the middle of the night
Without Riley, that caller often hears voicemail and tries the next funeral home.
AI receptionist for funeral homes
Families call at any hour. Every call matters.
Riley answers it.
Riley picks up your funeral home's calls when you can't, finds out what the customer needs, and makes sure the job comes to you.
Hear Riley answer a callDemo call: a roof leak after a storm · 29 sec
The calls you miss
When funeral homes miss calls
Your staff is in a service and can't answer
Without Riley, that caller often hears voicemail and tries the next funeral home.
Calls come in during a visitation
Without Riley, that caller often hears voicemail and tries the next funeral home.
What callers want
Riley knows the calls funeral homes get.
- First calls after a death
- Pre-planning questions
- Service times and directions
- Questions from families you're already serving
- Calls from hospitals, hospices and other providers
For each one she captures what you need to quote or schedule: caller's name and relationship; name of the person who died and where they are; best number to reach the family; any time-sensitive details they share.
Urgent calls
Emergencies don't wait for voicemail.
Riley flags urgent calls so you see them first, and connects the caller to you when they need a person:
- A first call after a death: Riley tries to reach your on-call director right away
Example call
Caller: “My father just passed at home. I don't know what to do.”
Riley: “I'm so sorry for your loss. I'm here to help. I'm getting the funeral director for you right now. Can I have your name and the best number to reach you?”
Keep your number. Keep your customers.
Forward your existing funeral home line to Riley. Customers call the same number they always have; Riley answers whenever you can't. $149/month, includes your own Riley phone number, the call minutes she answers, and the AI that runs her.
Get started
Put Riley on your funeral home's phone.
Two minutes to sign up. Pay $149 and you get your Riley number right away, plus one code to forward the calls you miss.
Questions funeral homes ask about Riley
How does Riley handle a first call?
Calmly and kindly. She takes the essential details and tries to reach your on-call director right away. If the director can't pick up, she tells the family someone will call them back shortly and makes sure you have everything.
Will Riley ever give families pricing or legal guidance?
No. Riley doesn't quote prices or give legal or medical guidance. She makes sure the family reaches you.
What does an answering service for funeral homes cost?
Riley is $149 a month. That includes your own Riley phone number, the call minutes and the AI, with no per-call or per-minute charges. Cancel anytime.
Do I keep my funeral home's phone number?
Yes. You forward the calls you miss to Riley with one code from your phone. Customers keep calling the number they already know, and your phone still rings first.
Does Riley answer after hours and on weekends?
Yes. Any call you don't pick up gets answered, any time. Riley takes the details, flags urgent calls, and you get a summary of every call by email.
What happens when a caller wants a real person?
Riley tries to reach you right away. If you can't pick up, she takes their name, number and reason and tells them you'll call back. She never promises a callback time.
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Guides
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