Honest comparison
Riley vs Posh
Both answer your phone when you can't. They're priced very differently, built for different people, and your callers hear different things. Here's a straight look.
The short version
Riley and Posh are not the same product.
Posh is a US-based 24/7 live virtual receptionist service with tiered monthly plans by included minutes.
Riley is a flat $149/month AI receptionist built for small businesses and trades: she answers your business line when you can't, captures the job in plain English, flags urgent calls, and tries to reach you when a caller asks for a person. Price includes your Riley phone number, call minutes and the AI; no per-call or per-minute fees.
| Riley | Posh | |
|---|---|---|
| Who answers | AI voice built around trade intake | US-based live human receptionists |
| Pricing shape | Flat $149/month | Tiered monthly plans |
| What's included | Your Riley number, call minutes and the AI | Tiered monthly plans priced by included receptionist minutes with 24/7 live answering. Published starter plans begin around the $200s/month and scale up by minute allowance. |
| Overage fees | None | Yes — per minute or per call once you exceed your plan |
| Urgent-call flagging | Built in (leak, no-heat, lockout, etc.) by trade | Whatever your script says |
| Setup | Self-serve in minutes | Account setup and script writing |
| Trial / proof | Call the demo line (361) 301-9955 — no account needed | Varies by vendor |
Where Riley is different
Why trades pick Riley
- No per-minute fees; $149/month is the bill
- Trade-focused urgent-call logic built in
- Self-serve setup; no sales conversation needed to start
We're new, so we don't lean on testimonials — the demo line (361) 301-9955 answers for a sample roofing company so you can hear exactly what your customers would hear before you pay.
Where Posh may fit better
We'll say it plainly.
- Live human receptionists on every call
- Boutique account support
- Can handle very nuanced live conversations
Who Posh fits
- Owners who want a boutique, warm, human-first phone experience
- Professional services that bill for live phone conversations
- Operators who prefer a smaller, personal account team
Trade-offs to know about Posh
- Per-minute economics means your bill grows with your busy season
- No trade-specific urgent-call automation; the agent follows your script
- Minute caps on most plans trigger overages
A simple way to decide
If you want a flat monthly bill, trade-specific capture, and self-serve setup, try Riley. If you need a live human on every call or deep CRM workflows for a specialized industry, Posh is a closer fit. Nobody's wrong — just know what you're buying.
Try Riley
Hear her first, then decide.
Call the demo line — Riley answers for a sample roofing company so you can hear exactly what your customers would hear. Free. No account needed.